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Timed Agenda

IMN Single Family Rental Forum (East)


Resident Benefit Data, Operations & Tech… Which Benefits Capture High Return & Customer Loyalty?

21 May 2024
Track D: Cowrie

•            How much are tenants willing to spend? On what?

•            New technology, implementation setbacks and time to train

•            How are you measuring the results of resident engagement beyond Google reviews?

•            From RFP to rollout… What have you changed?

•            Aligning resident value and fiduciary responsibilities

•            How do you manage costs associated with resident services? Do you charge a flat rate? Per item? Part of rent?

•            What is the next product offering out there?

•            Rolling out/changing your resident benefit package
Tom Clements, Chief Revenue Office - Pest Share
Todd Ortscheid, CEO & Property Management Consultant - Revolution Rental Management
Wing Pepper, CEO Co Founder - Perch Houses
Victor Cianci, VP of Sales - Citizen Home Solutions
DeAnna Moore, President - Elminton Property Management
Andrew Borovsky, Co-Founder and CEO - Visible
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