•            How much are tenants willing to spend? On what?

•            New technology, implementation setbacks and time to train

•            How are you measuring the results of resident engagement beyond Google reviews?

•            From RFP to rollout… What have you changed?

•            Aligning resident value and fiduciary responsibilities

•            How do you manage costs associated with resident services? Do you charge a flat rate? Per item? Part of rent?

•            What is the next product offering out there?