Resident Benefit Data, Operations & Tech… Which Benefits Capture High Return & Customer Loyalty?
21 May 2024
Track D: Cowrie
Session
• How much are tenants willing to spend? On what?
• New technology, implementation setbacks and time to train
• How are you measuring the results of resident engagement beyond Google reviews?
• From RFP to rollout… What have you changed?
• Aligning resident value and fiduciary responsibilities
• How do you manage costs associated with resident services? Do you charge a flat rate? Per item? Part of rent?
• What is the next product offering out there?
• Rolling out/changing your resident benefit package