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Timed Agenda

IMN Single Family Rental Forum (East)

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Optimizing Resident Satisfaction, Experience & ROI: Maintenance, Smart Home Features, and AI

21 May 2024
Track D: Cowrie
Session

•            Repair vs. replace and the impact on residents

•            Resident communications best practices

•            Which smart home experiences have the highest ROI and the most positive resident experience?

•            Resident education and what works the best

•            How are you using Chat GPT and AI?

•            Inspection timing, maintenance reporting and do you incentivize?

•            What kind of responsibilities do tenants have regarding maintenance?

Chairperson
Lydia Winkler, Co-Founder & COO - RentCheck
Speakers
Bob Zev, Managing Director - Los Angeles Luxury Furnished Housing
Bo Lais, CEO - Lula
Deanna Alfredo, Senior Vice President - ZVN Properties
Stella Wu, Founder and CEO - Eano Home Renovation
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